Digital Support
DIGITAL SUPPORT & DAILY MAINTENANCE
We at Apollobase do not see ourselves as an agency that simply does everything the way it should be done – we are a partner who works with you to make your planned projects a success. For this reason, we try to use digital support systems to make requests and everyday maintenance work as transparent as possible for you.
At Apollobase we rely on the ticket and documentation system Jira & Confluence. The combination of these two systems makes it easy for us to structure projects with roadmaps and tickets for individual tasks and at the same time to document them via Confluence.
DIGITAL SUPPORT PROCESS AT APOLLBASE
As a customer of APOLLOBASE you get access to your project space on Jira and Confluence. Via tickets you have the possibility to send support requests, maintenance requests, error messages or simple inquiries to the corresponding contact person at any time. Through this communication via tickets nothing gets lost in the project and everything is traceable.
Depending on the support you need, the ticket created is prioritized and included in the daily work packages of our employees*. In the ticket it is documented what has been done and how much time it took.
This procedure ensures a high level of transparency for our customers and the traceability of the individual steps taken to solve a problem. This can help to solve similar problems faster.
SETTING UP DIGITAL SUPPORT SYSTEMS IN YOUR COMPANY
As we are an agency that accompanies you and your company in the digital transformation and works out with you which areas in your company can be digitized, we also accompany you in the introduction of digital support and maintenance systems for your processes. Together with you, we evaluate which areas and tasks can be effectively covered by a ticket system and discuss which of the systems available on the market is the best for your company and your individual work processes. Because not every digital support and certainly not every support system suits every company. Here we support you in making the right choice.
So if you are looking for an agency that will accompany you in your project with high transparency or if you want to introduce a digital support system, please do not hesitate to contact us for a first consultation.
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